Contact Us – POVISION

The Pre-Sales Inquiries

For any price, delivery time or product inquiries, please contact us by Live Chat or call us on our hotline, so we could assist you timely.

Phone number: (909)-487-8062

Working time: From 10am to 5.30pm EST, Mondays to Sundays

The After-Sale Inquiries

For any after sales inquiries, except for the above channels, you can contact us by Live Chat or email. Please attach the photos of the package label, wrong/damaged item, we will follow up within one business day.

Email: supportingcenter@povison.com

Our Address

1401 21st ST STE 4423, Sacramento, CA 95811

Please note that the address cannot accept any return shipment. For return issue, please contact us through Live Chat, emails or phone calls.

To Track Your Order

You can easily track your ordered item from our website with the following steps or contact us through the above channels:

- Click the membership button on the top right of the page to track and manage your order.

- Fill in your order number and email address and click 'Continue' to track your delivery status.

- Click 'track order' button to get into package(s) delivery details.

- Click on each package to track their delivery separately.

Please note that:

- Your ordered item may contain multiple packages, one package per tracking.

- No worries, the name of the package is part of the item in general and not excatly the item name in full and offical.