The Pre-Sales Enquiries
If you want to ask about price, shipping time or some product inquire, we suggest you can contact us by Phone call, or Live Chat service, to assist you timely.
Phone number: +1-909-487-8062
Working time: From 10am to 5.30pm EST, Mondays to Sundays
The After-Sale Enquiries
If you received the wrong or damaged item, we suggest you can contact us by email, please send the photos of the package label, wrong/damaged item, we will follow up the isssue for you.
Email: supportingcenter@povison.com
To Track Your Order
You can easily track your ordered item from our website with the following steps or contact us through the above channels:
- Click the button on the top right of the page (the third one from right to left) --- to track and manage your order.
- Fill in your order number and email address on our records---to track your order and the status of the delivery.
- Click the 'track order' button---get into the delivery details.
- Click on each package to track their delivery separately.
Please note that:
- Your ordered item may contain multiple packages, one package per tracking.
- No worries, the name of the package is part of the item in general and not excatly the item name in full and offical.
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